FAQs
Your peace of mind matters to us, here’s everything you need to know about our products, orders, and support.
Do your products really help improve sleep?
Absolutely. Each product is designed with sleep science in mind, from reducing light and sound to promoting calm and regular sleep patterns.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
Are Louessence products safe for sensitive skin?
Yes — all our materials are carefully chosen to be gentle, hypoallergenic, and non-toxic.
Can I use essential oils or sprays with all your products?
Yes — our aromatherapy products, like the White Noise Flame Diffuser, are designed for use with water-based essential oils. For fabric products like blankets and masks, we recommend applying sleep mists lightly and allowing them to dry before use.
What is your returns policy?
We offer a 30-day money-back guarantee. If you’re not completely satisfied with your order, you can return it unused and in its original packaging within 30 days for a full refund or exchange.
What payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are processed securely and encrypted for your protection.